Q1: Are you factory or trading company?

A: We are factory and we have our own oversea sales office and team.

Q2: Can you guarantee your quality?

A: Of course. We are the manufacture factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.

Q3: What should I do if we are not able to operate the machine when we receive it?

A: Operation manual and video demonstration sent along with the machine to give instructions. Besides,we provide on line video chat support . we have professional after-sale group to customer ‘s site to solve any problems.Major overseas sales team members have a certain technical background and can quickly understand customer needs and after-sales technical issues. Provide professional services and support to overseas customers.

Q4: How could I get the spares on machines?

A:We will send extra sets of easy broken spares and accessories like O ring belt etc. Non-artificial damaged spares will be sent freely during 1 year’s warranty.

Q5: Is there any insurance which I pay for to guarantee I will get the right machine?

A: We are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, ontime shipment protection and 100% safe payment protection. Our factory already highest stars of the grade.

Q6.What’s the payment terms and trade terms for new customers?

A: Payment terms:T/T,L/C,D/P,O/A, Western Union etc. Q7:What’s the Minimum Order Quantity and warranty?

A:MOQ:1 set Warranty:12 months,some customized products will be 24 months.

Q8:Do I need to pay for the extra cost like tax or duty ?

A:Yes, custom duty / tax it’s the buyer responsibility need to pay it, the shipping cost it’s not included the tax.